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Welcome to InnoAddi Support Service!

At InnoAddi Inc., we are committed to providing top-notch support for our customers, whether you’re purchasing a 3D printer or enrolling in one of our 3D printing classes. Below, you’ll find resources to help you get the most out of your experience with InnoAddi.

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Support Resources

3D Printer Support

  • User Manuals & Setup Guides – Find step-by-step instructions for setting up and maintaining your 3D printer.

  • Troubleshooting & FAQs – Solve common printer issues quickly with our support emails.

  • Warranty & Repairs – Learn about warranty coverage and how to request repairs or replacement parts.

  • Software & Firmware Updates – Download the latest updates for your 3D printer to ensure optimal performance.

3D Printing Classes Support

  • Class Schedules & Enrollment – Get information on upcoming classes and how to register.

  • Course Materials & Tutorials – Access digital resources and guides to support your learning.

  • Instructor Assistance – Contact your instructor for additional guidance.

Community & Learning

  • Online Forums & Community Support – Join discussions with fellow 3D printing enthusiasts.

  • Webinars & Workshops – Stay updated with our latest educational events.

  • Blog & Knowledge Base – Read articles and tips on 3D printing best practices.

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Extended Warranty Service

Extra Peace of Mind for Your Worry-Free Creative Journey

The Extended Warranty Service provides additional coverage for your 3D printer after the initial warranty period expires.

*Currently only available for Bambu Lab X1C / P1S / H2D / H2S / P2S. Support for more models is coming soon!

*Click to view the Bambu Lab Extended Warranty Agreement for more details.

Document Downloads

Bambu Lab 

Bambu lab documents

Creality

Creality Documents

HeyGears

HeyGears Documents

Loyalty Reward

Get Back On Every Purchase

What is the Rewards Program?

Our Rewards Program lets you earn 1% back on every purchase you make! Every time you shop with us, you’ll automatically collect rewards that you can use for discounts on future orders.

How do I join?

Just create a free account on our website. Once you’re logged in, you’ll be automatically enrolled in the Rewards Program-no extra steps needed!

How do I earn rewards?

For every purchase you make, you’ll earn 1% of your order total as rewards.
Example: If you spend $100, you’ll earn $1 in rewards.


How do I use my rewards?

Your rewards are available to use on your next purchase! At checkout, simply log in and choose to apply your rewards balance to your order.

Is there a minimum amount needed to redeem rewards?

No minimum! You can use your rewards on any order, big or small.

How do I check my rewards balance?

Log in to your account and visit the “My Rewards” section. You’ll see your current rewards balance and a history of your earned and redeemed rewards.

Do my rewards expire?

Rewards expire 12 months after they are earned, so make sure to use them before they’re gone!

Can I use rewards with other discounts or coupons?

Yes! You can combine your rewards with most other discounts or coupons, unless otherwise specified during special promotions.

What if I return an item?

If you return an item, the rewards earned from that purchase will be deducted from your rewards balance.

Can I transfer my rewards to someone else?

No, rewards are non-transferable and can only be used by the account holder.

Get in Touch

Email Support: info@innoaddi.com

Phone Support: (508) 966-7045 (Mon-Fri, 9 AM - 6 PM EST)

Live Chat: Available on our website during business hours

Support Language: English, Mandarin

Email Support: info@innoaddi.com

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Questions?

We'd love to hear from you! Reach out for inquiries, support, or feedback.

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